Responsibilities:
 Develop and implement solutions on the ServiceNow platform, ensuring that they
meet the client's needs and are aligned with ITIL, SPM/ITBM, CSM, Self-Help
Services, ITSM, ITOM, GRC, SPM, and CMDB best practices
 Provide software and application configuration across various technical areas within
Self- help service such as Portal, Workspace, Service Catalog, Virtual agent, live
agent chat
 Able to write clear and concise technical documentation
 Develop integrations between ServiceNow and other systems, including REST and
SOAP APIs
 Analyze business requirements and develop technical requirements
 Develop and design application modules workflows and catalog request
 Develop and deliver ServiceNow based solution for clients
 Customer Relationship Management
 Collaborate with other developers to ensure that code is developed and maintained
according to best practices
 Develop, customize and design for the out of the box conversation, topic blocks and
topics  for the virtual agent 
 
Qualifications:
 Must be experienced with  ServiceNow  and have the ability to design, build, and
customize ServiceNow applications and services
 Experience in system process automation
 Experience with governance/service management/operations
 Experience with Angularjs
 Experience in ServiceNow/Angularjs (HTML) (JavaScript – client side/server side)
 Experience in ServiceNow/Angularjs (CSS)
 Experience with HCD – Human Centered Design
 Experience in scripting to call APIs, to also get data
 Able to Integrate virtual agent with non-ServiceNow applications
 
Education:
 Master’s degree in computer science, electronics engineering or other engineering or
technical discipline is required and 15+ years’ work experience
 Ten (10) years of additional relevant experience may be substituted for education
(25 years total)
Clearance:
 Moderate: Tier 2S (Standard MBI) 
Location:

 100% Remote, USA
 Monday – Friday (8:00 AM- 4:30 PM EST Time)

Apply Now

Overview:
As the ServiceNow Architect SME you will work as part of a multi-disciplinary team of
software developers, engineers, and other IT professionals to support, maintain, and
enhance the ServiceNow ITSM application. You will join a highly collaborative team focused
on delivering high value to its customers. You will work in close cooperation with other
developers, engineers, managers and product owners on project teams, as well as work
independently on smaller efforts with limited direct supervision.
 
This person must be resourceful, detail-oriented, and 100% client-focused, with a
continuing passion for your profession.
 
Responsibilities:
 Experience developing SaaS (Software as a Service) based tools (ServiceNow), with
focus on implementing Agent Workspace/Chat and Virtual Agent in the ITSM module
as well as CMS module
 ServiceNow development and Administration
 Experience with release/version upgrades including scheduling cloning and migration
of data from instances with ServiceNow
 End-to-End Service Catalog development and complex workflow
 Apply innovative technical solutions to business and the application processes
 Define and document procedures for processes and workflows
 Work on multiple projects as a project team member, occasionally as a project
leader
 Responsible for troubleshooting problems as reported by users
 Support Web access and electronic messaging services and maintains a secure
system environment
 Communicate effectively with management and other members of the project team
 Additional duties as assigned and defined by management
 
Qualifications:
 Demonstrate ServiceNow Depth of Knowledge across the platform
 Strong familiarity with ITSM and implementation of ITIL standards within the
ServiceNow Platform
 Excellent customer service skills, including presentation, verbal and written
communication skills
 Experience of using business analysis tools/techniques to design and deliver business
change
 Ability to work independently toward delivery of goals as well as collaborate in team
efforts
Education:
 Master’s degree in computer science, electronics engineering or other engineering or
technical discipline is required plus 10 years of relevant work experience

 Educational degree may be substituted by 10 years of additional relevant experience
(total of 18 years relevant work experience required)
 SNOW Architect Certification
Clearance: 
 The ability to pass a Tier 2/Modest Background Investigation 
Location:
 Remote, USA